Shipping policy

WHO SHIPS YOUR ORDER
To & From works with independent brands. Every item is packed and shipped directly by the brand that makes it. If your order includes items from more than one brand, it will arrive in separate packages, and they may not arrive on the same day.

SHIPPING COST
Shipping options and prices are calculated at checkout, based on your address and the items in your cart. You'll always see the full shipping cost before you pay.

PACKING AND DELIVERY TIMES
Packing times vary by brand. As soon as each package ships, you'll get an email with a tracking number so you can follow it to your door.

ORDERING FOR CHRISTMAS
Order as early as you can. Carriers get very busy in December, so we can't guarantee a delivery date during the holidays.

PROBLEMS WITH A DELIVERY
If your tracking hasn't moved in several days, a package shows as delivered but you can't find it, or you entered the wrong address, message us through our contact page with your order number and we'll sort it out with the brand.